Privacy Policy

1. Who we are

This policy applies to Superior Vents (“we,” “us,” “our”), a family-owned air duct, dryer vent, and chimney cleaning company based at 232 E Magnolia St, Groveland, FL 34736 (license L20000242668), and to your use of superiorvents.com (the “Site”). We serve Groveland and communities across Central Florida.

2. Information we collect

• Information you provide — your name, phone number, email address, service address, and the description you share when you request service, ask a question, or call or email us.
• Usage & device information — pages visited, referring links, IP address, and browser/device type, gathered automatically by analytics or tag-management tools if they are enabled for the Site.
• Communications — messages, texts, and feedback you send us.

We do not knowingly collect sensitive categories of data through this public website. Please do not send payment card numbers, bank information, government IDs, or passwords through website forms.

3. How we use your information

We use your information to respond to inquiries; schedule and perform air duct, dryer vent, and chimney cleaning; prepare estimates; send appointment and service communications you have agreed to receive; maintain records; improve the Site and our service; and comply with the law. We do not sell your personal information.

4. How we share it

We share information only with service providers who help us run the business — for example, our lead-routing and customer-management platform, scheduling and communication tools, analytics or tag-management providers if enabled, and spam-protection providers — each bound to use it only to provide services to us. We may also disclose information to comply with the law, enforce our terms, or protect rights and safety, and in connection with a business transfer.

5. Text messaging (SMS)

If you provide your mobile number and opt in, Superior Vents may send you service-related text messages such as appointment scheduling, reminders, and follow-ups. Consent to receive texts is not a condition of purchase. Message frequency varies and message & data rates may apply. Reply STOP to opt out or HELP for help at any time. Your mobile opt-in and phone number are not shared with third parties or affiliates for their own marketing.

6. Cookies, analytics & advertising

This Site uses necessary browser storage for site preferences and form functionality. If Google Analytics 4 and Google Tag Manager are enabled for this business, they may use cookies or similar technologies to measure traffic and improve the experience. We use Google reCAPTCHA to protect our forms from spam and abuse; your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. This Site runs Google Consent Mode: a cookie banner lets you accept or decline non-essential cookies, non-essential storage stays off in the EEA, UK, and Switzerland until you accept, and the Global Privacy Control (GPC) browser signal is honored automatically. You can also control cookies through your browser settings.

7. Payment security (PCI)

The public website forms on this Site are not designed to collect credit card or payment account information, and we ask that you never submit card numbers or payment credentials through them. Because our public forms do not process payment cards, PCI-DSS processing does not apply to the forms on this Site. Any payment you make for services is handled separately, in person or through a payment provider, and is not collected by this website. This is not a claim of PCI compliance for any separate payment process.

8. Data retention & security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children’s privacy

Our Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Residents of other US states may have similar rights under their state privacy laws.

Categories of personal information we collect. Through this website, Superior Vents collects: identifiers and internet-activity information collected by analytics and tag-management tools if enabled (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Analytics 4 and Google Tag Manager); and the contact information you submit through our forms (such as name, email, phone number, and service details).

“Selling” and “sharing.” We do not sell personal information for money. If third-party analytics or advertising cookies that support cross-context behavioral advertising are ever enabled, that use may be considered “sharing” (and in some cases “selling”) as those terms are defined by the CPRA, and this section and the cookie banner let you opt out of it.

Your rights. California residents have the right to opt out of the sale or sharing of personal information, the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the cookie choice presented on this website — or the “Do Not Sell or Share My Personal Information” link in the footer of every page, which brings you to this section — and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser. This website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

Contact to exercise your rights. To exercise your right to know, delete, correct, or opt out, contact Superior Vents at [email protected] or (352) 449-2589, or write to us at 232 E Magnolia St, Groveland, FL 34736. We will verify your request and respond within the time required by applicable law. You may designate an authorized agent, and we will not discriminate against you for exercising your rights.

Last updated: July 23, 2026.

10. Third-party links

Our Site may link to third-party sites (for example, our Google Business Profile or social media). Their privacy practices are governed by their own policies, not this one.

11. Client & legal review

This policy is prepared for website go-live readiness. Before it is published as the final legal policy, it must be reviewed by Superior Vents and legal counsel, and the registered legal entity name must be confirmed. If additional analytics, advertising, payment, scheduling, chat, or call-tracking tools are enabled, this policy should be updated to name them.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision, and material changes will be posted on this page.

13. Contact us

Questions about this policy or a privacy request? Contact Superior Vents at [email protected] or (352) 449-2589, or write to us at 232 E Magnolia St, Groveland, FL 34736.